Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Calne | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and your right to privacy. This policy explains how we collect, use, and safeguard your information when you use our online pharmacy weight loss clinic. Please read it carefully before using our services.

1. Who We Are

Pharmacy Weight Loss Calne is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Calne and across the UK. As a data controller, we are responsible for how your personal and medical information is handled. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

When you use our services, we may collect the following categories of information:

Personal details: Full name, date of birth, address, email address, and phone number.
Health information: Medical history, current medications, weight, BMI, and other clinical data necessary for safe prescribing.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.
Communications: Records of any correspondence, enquiries, or consultation responses.

3. How We Use Your Data

We use your information for the following purposes:

To assess your suitability for weight loss treatment and provide safe, clinician-reviewed prescriptions.
To process and dispatch approved orders, with delivery typically completed within 1 working day of pharmacist approval.
To communicate with you regarding your order, prescription, or any clinical concerns.
To maintain accurate medical and dispensing records as required by law and GPhC standards.
To improve our website, services, and patient experience through anonymised analytics.
To comply with our legal, regulatory, and professional obligations.

Our lawful basis for processing your data includes: fulfilling a contract, compliance with legal obligations, and where health data is involved, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function properly.
Analytics cookies: To monitor site performance and user behaviour in an anonymised format.
Preference cookies: To remember your settings and choices.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

5. Sharing Your Data With Third Parties

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Prescribing partners: Registered prescribers who review your consultation and approve your treatment plan.
Delivery providers: Courier services used to dispatch your medication securely and discreetly.
Payment processors: Secure, compliant third-party payment platforms for transaction handling.
Regulatory bodies: Where legally required to share information with the GPhC, NHS, or other authorities.
IT and hosting providers: Companies that support our website and data infrastructure under strict data processing agreements.

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain your personal and medical records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines. Payment records are kept for the period required by financial law. Data no longer required is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where it is no longer necessary for us to retain it. You also have the right to restrict or object to how we process your data in certain circumstances, and to request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours.

8. Data Security

We take the security of your personal and medical information seriously. We use encryption, secure servers, and access controls to protect your data. Our staff are trained in data protection, and access to patient records is strictly limited to authorised personnel only.

9. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Calne
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.